Privacy Policy

Last updated: 8 November 2025

Mad Honey Europe operates this store and this website, including all related information, content and tools and all related features, products and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Mad Honey Europe is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you use, visit, or make a purchase through the Services, or when you otherwise communicate with us. If there is a conflict between the Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been anonymized so it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact information, including name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card, debit card, and account numbers, payment card information, account information, transaction information, payment method, payment confirmation, and other payment details.

  • Account information, including username, password, security questions, preferences, and settings.

  • Transaction information, including which items you view, add to your cart, add to a wishlist, purchase, return, or exchange, as well as your past transactions.

  • Communications with us, including information you include in communications with us, for example when you submit a customer support request.

  • Device information, including device information, browser information, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how you interact with the Services, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we instruct them to enable certain technologies, and when they collect or process personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Provide, personalize, and improve the Services

We use your personal information to deliver the Services to you, including to perform our contractual obligations to you, process your payments, fulfill your orders, remember your preferences and the items you are interested in, send you account notifications, process purchases, returns, exchanges, and other transactions, create and maintain your account or otherwise manage it, arrange shipping, enable returns and exchanges, allow you to post reviews, and create a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and advertising

We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertising for products and services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.

Security and fraud prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your login information secure. We strongly recommend that you do not share your username, password, or other login details with others.

Communicating with you

We use your personal information to provide customer support, respond to you, deliver effective services, and maintain our business relationship with you.

Legal reasons

We use your personal information to comply with applicable laws or in connection with legal processes, including requests from law enforcement or authorities, to investigate or participate in civil proceedings or other legal summons or procedures, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Examples include:

  • With Shopify, merchants, and other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

  • With business and marketing partners to deliver marketing services and advertisements to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you to show targeted advertising and marketing based on your online activity across different merchants and websites. You can exercise your right to opt out of these uses here.

  • When you direct us to disclose, request us to disclose, or otherwise consent to our disclosure of certain information to third parties—for example, to ship your products, or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with business transactions, such as mergers or bankruptcy, and to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Service or policies, and to protect or defend our Services, our rights, and the rights of other users or others.

Relationship with Shopify

Shopify hosts the Services and collects and processes personal information related to your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services is transferred to and shared with Shopify and third parties that may be located in countries other than your own, to provide and improve the Services.

To help protect, develop, and improve our business, we also use certain advanced Shopify features that use data and information derived from your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal information collected through your interactions with our store, other merchants, and Shopify.

In such circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding Shopify’s use of your personal information for these purposes. For more information about how Shopify uses your personal information and any rights you may have, please review Shopify’s Consumer Privacy Policy. Depending on where you live, you may also be able to exercise certain rights relating to your personal information here. Link to Shopify’s Privacy Policy.

Third-Party Websites and Links

The Services may contain links to other websites and online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their security, privacy, and other policies and terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on such websites.

Information you disclose in public or semi-public spaces, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or others. The inclusion of these links does not by itself imply our endorsement of the content on those platforms or of the owners or operators of those platforms, except as described in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute—they may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to access: You may have the right to request access to the personal information we hold about you.

  • Right to deletion: You may have the right to request deletion of the personal information we hold about you.

  • Right to correction: You may have the right to request correction of inaccurate personal information we hold about you.

  • Right to data portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Manage communication preferences: We may send you promotional emails. You may opt out at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders.

If you reside in the UK or the EEA

In addition to the rights described above, and subject to certain exceptions and limitations permitted by local law, you may have the right to:

  • Object to processing and restrict processing: You may have the right to request that we stop or limit processing of your personal information for certain purposes.

  • Withdraw consent: When we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw consent, this will not affect the lawfulness of processing carried out based on your consent before it was withdrawn.

You may exercise any of these rights as described in the Services or by contacting us using the contact details below.

Please visit https://privacy.shopify.com/en for more information about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law.

In accordance with applicable law, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request, we may require the agent to provide proof that you have authorized them to act on your behalf. You may also be required to verify your identity directly with us. We will respond as quickly as possible and in accordance with applicable legal requirements.

Complaints

If you are dissatisfied with how we process your personal information, you may contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to submit a complaint to your local data protection authority.

For the EEA, a list of the relevant data protection supervisory authorities is available here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country where you live.

If we transfer your personal information outside of the EEA or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authorities, where applicable, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the website, update the “Last updated” date, and provide notices as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, you may call us at [+4795053111], email lukaskb80@gmail.com